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How to Receive an Individual Malaysia e-Invoice (LHDN MyInvois) for Your Talenox Subscription

Getting your individual e-Invoice from Talenox (Malaysia MyInvois)

Written by Business Team

The following are some frequently asked questions that we often encounter:

  1. How can I get individual e-invoice for my Talenox subscription?

  2. How can I see the MyInvois QR code to ensure the invoice has been validated?

  3. Can I request for individual e-invoice after 72 hours of my invoice being paid?

Below, you'll find responses to frequently asked questions that we often encounter.

Overview

An e-Invoice is a digital invoice validated by by the Inland Revenue Board of Malaysia (LHDN) via the MyInvois portal. Validated e-invoices contain a unique identifier and a QR code for verification.

Talenox automatically issues e-invoices for all active Talenox subscriptions billed in MYR to Malaysian-registered organizations.

Eligibility Checklist

To receive an individual (per-invoice) e-invoice addressed to your company, your account must meet the following criteria at the time of payment:

  • Subscription Currency: Billed in MYR.

  • Invoice Value: Paid invoice greater than MYR 0.00.

  • Tax Identification Number (TIN): Active, valid LHDN TIN.

  • Tax State: Selected actual Malaysian state (cannot be "Not Applicable").

  • Company Details: Official company registration number (BRN/SSM/MyCoID), address, and phone number.

Note: If your TIN is missing/invalid or your Tax State is set to "NA (Not Applicable)" your invoice will be submitted under a Consolidated "General Public" e-Invoice. Consolidated invoices are not addressed to your TIN and will not display a MyInvois QR code.

How to Set Up Your Account for Individual e-Invoices

Step 1: Set Your Business Registration Number (SSM)

  1. Go to Profiles > Company Details.

  2. Scroll down to the Payroll Details section.

  3. Under Company Registration No. / SSM No. / MyCoID, enter your official business registration number.
    ​(Please update your latest BRN information with HASiL to ensure consistency between the BRN provided to your company and HASiL records)


    ​

  4. Click Save.

NOTE: This Company Registration No. / SSM No. / MyCoID will not appear in your e-invoice and PDF invoice, this is just a step to trigger automated validation by LHDN MyInvois Portal.

Step 2: Update Your Billing Information & TIN

  1. Navigate to Billing Dashboard > Payment Information > View / Add payment info.
    ​

    NOTE: Only a Super Admin has the access rights to the Billing Dashboard page.
    ​

  2. Fill in the Mandatory Fields:

    • Company Legal Name: Must exactly match your official entity registered with SSM / LHDN.

    • Tax Identification Number (TIN): Enter your company's LHDN TIN (e.g., C1234567890).

    • Tax State: Select your actual Malaysian state (selecting "NA" will result in your invoice being submitted under a consolidated e-invoice).
      ​

  3. Complete the Recommended Fields:

    • Billing Address: Official registered address (Line 1, Line 2, Postal Code).

    • Registration Number: SSM / MyCoID / MyKad / Passport Number.

    • Phone Number & Billing Email: For notifications and support.

  4. Click Save.

How e-Invoice Generation Works

  • Automatic Submission: Upon successful subscription payment, Talenox submits your invoice details to LHDN MyInvois during nightly automated processing runs.

  • PDF Refresh: Once LHDN validates the transaction, your invoice PDF in Billing > Invoices will automatically refresh to show the official QR code and validation UID. You will find MyInvois QR code in the PDF invoice.
    ​

  • MyInvois Verification: You can independently verify the transaction on the LHDN MyInvois portal by searching your invoice number or issue date.
    ​

Important Policies & Timelines

  • Daily Submission Schedule: Talenox submits paid invoices to LHDN MyInvois once daily during our automated nightly processing after midnight

    • Invoices paid today will be submitted to LHDN during tonight's run (both individual and consolidated e-invoice).

    • Once validated by LHDN, your invoice PDF will be updated with the official QR code on the following day (individual e-invoices only)

  • Strict 72-Hour Cancellation Window: Under LHDN guidelines, any validated e-invoice (individual or consolidated) can only be cancelled within 72 hours of submission.

  • No Conversion of Consolidated Invoices: If your account lacks valid tax details at the time of payment processing, your invoice is automatically included in Talenox’s consolidated daily submission to LHDN. Once an invoice is submitted as part of a consolidated document, it cannot be reversed, reissued, or converted into an individual e-invoice.
    ​

  • Future Billing Application: Any updates made to your TIN, Tax State, or Billing Information take effect immediately for future invoice runs.

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