The following are some frequently asked questions that we often encounter:
Scenario 1:
"Why does my staff have no remaining balance for outpatient leave? Is there an error I should be aware of?"
"Is it possible to allocate sick leaves to new employees who have just joined and are not yet confirmed (less than 3 months)? If so, how can I implement this?"
"We have facilitated newly joined staff to apply for 3 days of sick leave, yet the system is still displaying 0 days. How can we rectify this issue?"
Scenario 2:
"Could you help clarify why my employee's hospitalization sick leave balance was reduced when they only applied for outpatient sick leave?"
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Below, you'll find responses to frequently asked questions that we often encounter.
Should you encounter any of the above scenarios, it may be due to the pairing of Outpatient sick leave with Hospitalization sick leave within the entitlement and settings configuration.
When the pairing is enabled and if you're observing a balance of 0 days for outpatient sick leave, it's likely related to the settings under Sick Leave - Hospitalization. Specifically, for the first three months, the system is set to allow 0 days of leave. For example:
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To address this, you have the option to separate or 'unpair' the Outpatient and Hospitalization sick leave settings in the system.
