After downloading a bank file from the system, the payment batch(es) included into the file will be locked from adjustments in the system.

The options for selection and downloading will be greyed out. You will only be able to re-download your original bank file:

If you'd like to include different payment batches into this bank file or set a different value date, you'll need to reset the bank file in Talenox.


Resetting Bank File

Here are the steps you'll need to take to reset the bank file for re-downloading from the system:

1) Head to Payroll > Payroll settings > Month Total > Export Bank Payments, to access the 'Make Payment' page

2) Click on the Reset button.

As part of an additional security layer, we will prompt a confirmation box before resetting the bank file. This is to ensure you are completely certain that you'd want to reset the bank file.

3) You should now be able to make the relevant adjustments to your bank file(s) in the system 😄

Did this answer your question?