Managing through the Billing Dashboard provides you with full control over your subscription and payments. Here's how you can handle these processes:
Accessing the Billing Dashboard
To manage your billing details:
Log in to Talenox: Ensure you're logged in with Super Admin privileges.
Navigate to the Billing Dashboard: Click on the credit card icon next to your profile name.
Explore Billing Options: Within the dashboard, you can:
View current subscription plans.
Monitor active headcount and usage.
Access and download invoices and receipts.
Update payment methods and billing information.
Managing Credit Top-Ups
Talenox offers both Monthly and Annual billing options.
Monthly Plan:
Billed based on active headcount each month.
Base fee: RM40 for the first 5 employees.
Additional charges: depending on full-time and part-time employees, charges varies.
No charges for resigned employees.
Annual Plan:
The same as Monthly Plan
Pay a lump sum upfront, saving approximately 15%.
The payment is converted into Talenox Credits, which deplete monthly based on usage.
If credits run low due to increased headcount, the system will automatically
renew the plan to ensure uninterrupted service.
Invoicing and Receipts
Within the Billing Dashboard:
Invoice Access: View and download all past and current invoices.
Payment Methods: Talenox supports credit and debit card payments. For Manual bank payment, reach out to support.
Billing Adjustments: Update billing information and payment methods as needed.
Additional Notes
Headcount Changes:
In the Annual Plan, if your employee count increases beyond the estimated number, additional charges may apply. Conversely, if the headcount decreases, unused credits remain in your account for future use
Additional Links
Accessing Billing Dashboard: https://help.talenox.com/en/articles/8000403-how-to-access-your-account-settings-in-talenox
Check Credit Balance: https://help.talenox.com/en/articles/8716764-steps-to-check-my-credit-balance-in-talenox
View and Download Invoice: https://help.talenox.com/en/articles/8716747-how-to-view-and-download-invoices
Mass Download Invoices: https://help.talenox.com/en/articles/4351354-how-to-export-invoices-in-bulk
Edit Billing Details: https://help.talenox.com/en/articles/8716755-steps-to-edit-billing-details-in-invoices