Here are the steps you'll need to take to reset the CPF file for re-downloading from the system:
1) Head to Payroll > Payroll settings > Month Total > Export Bank Payments/CPF/Reports and access the 'CPF' page:
2) In 'CPF' page, hit the "Reset CPF payment" button.
3) You should now be able to make the relevant adjustments to your CPF file in the system 😄
📌 Important Reminder: CPF File Removal After Reset
If you reset CPF in Talenox, please note that the CPF file is only removed from Talenox and not from the CPF website.
To avoid any discrepancies in CPF deductions, you must manually remove the previously submitted CPF file from the CPF portal before uploading the updated one. You can contact CPFB directly to request for CPF file removal too.
If the older submission remains on the CPF website, CPF may process the wrong amount, ignoring your latest submission.