The following are some frequently asked questions that we often encounter:
1. How can I obtain the Record of Payment (ROP) for my CPF contributions?
2. What is the process to access past ROPs via CPF EZPay?
3. Are there any limitations on viewing historical ROPs in CPF EZPay?
Below, you’ll find responses to these frequently asked questions:
Accessing Your Record of Payment (ROP) via CPF EZPay
To view your ROP for CPF contributions submitted through CPF EZPay, follow these steps:
1. Visit the CPF Website
• Navigate to cpf.gov.sg.
• Click on the “Employer/Business” section.
2. Log in to CPF EZPay
• Click on “Login” and select “CPF EZPay.”
• Choose the appropriate business entity type and log in using your Singpass credentials.
3. Access the ROP Section
• Under “Manage Records & Preferences,” select “View Record of Payment.”
4. Select the Desired ROP
• You’ll be directed to the “Enquiry of Record of Payment(s)” page.
• Click on the specific ROP you wish to view (e.g., 20240801).
NOTE: The “Statement No.” in the ROP has been renamed to “Submission ID” for new ROPs issued from 9 Oct 2024.
5. Download or View the ROP
• You’ll be prompted to open or save the PDF version of the ROP.
Important Considerations
Retention Period: You can view up to 24 months of past ROPs online via CPF EZPay. It’s advisable to download and keep copies of your ROPs for future reference, as retrieval of past ROPs beyond this period is not provided.
Technical Issues: If you encounter difficulties accessing your ROPs, please contact CPF Board for assistance.
First-Time Users: If your company is a UEN-registered entity using this service for the first time, you need to set up and assign the “CPF EZPay” e-Service to your authorized officers in the Corppass portal to allow access control at the CSN level.
By following these steps, you can efficiently access and manage your CPF contribution records through CPF EZPay. 😄